Privacy Policy

1. Information We Collect

When you interact with our website, request an estimate, or book our property maintenance services, we may collect the following categories of personal information:

• Contact Information: Full name, service address, billing address, phone number, and email address.
• Property Details: Number of storeys, square footage estimates, window styles, eavestrough configuration, gate access notes, and special instructions.
• Work Documentation: Timestamped before-and-after photographs of work areas for quality verification, insurance records, and customer portal review.
• Payment Information: Transaction details and invoicing records. Credit card numbers are processed directly through PCI-DSS Level 1 certified processors and are never stored on our web servers.
• Technical Browsing Data: Anonymized IP address, device information, and browser cookies used to optimize user experience and measure website performance.

2. How We Use Your Information

We use collected information solely for legitimate business purposes, including:

• Calculating and delivering itemized service estimates within our 60-minute response commitment.
• Routing, dispatching, and managing in-house field crews to your property on your scheduled appointment date across the GTA.
• Sending transactional confirmations, technician arrival notices, and invoice receipts via SMS or email.
• Maintaining your private client portal where you can view past job photos, invoices, and rebook seasonal services.
• Complying with Ontario statutory requirements, tax obligations, and WSIB safety documentation.

3. Before-and-After Photography & Privacy Safeguards

As part of our quality assurance process, technicians capture photos of gutters, exterior windows, and power-washed surfaces. These photos are taken strictly of external building architecture, outdoor hardscaping, and gutters.

Our crew members are strictly trained never to photograph personal belongings, vehicles with legible license plates, or interior living areas through uncovered windows. If you prefer not to have service verification photos stored in your portal, you may opt out at the time of booking.

4. Cookies, Ad Targeting & Third-Party Services

In compliance with Canada's PIPEDA, Quebec Law 25, and GDPR, we provide granular consent management for cookies and data sharing:

5. Data Protection & Retention

We maintain appropriate physical, electronic, and administrative safeguards to protect your personal data against unauthorized access, disclosure, or alteration. All web transmissions are secured with 256-bit SSL/TLS encryption. Access to client records is restricted to authorized operations personnel.

We retain personal records only for as long as necessary to fulfill the service agreements and meet statutory accounting and tax obligations under Canadian law.

6. Communication Preferences (CASL Compliance)

We strictly adhere to Canada's Anti-Spam Legislation (CASL). We will only send commercial electronic messages (such as seasonal maintenance discounts or service reminders) where we have your express consent or an existing business relationship. You can unsubscribe from promotional communications at any time by clicking the "Unsubscribe" link in any email or replying "STOP" to SMS messages.

7. Your Rights Under PIPEDA & GDPR

Under Canadian privacy laws (PIPEDA and Quebec Law 25) and international GDPR standards, you hold specific legal rights:

• Right to Access: Request a copy of personal information we maintain about you.
• Right to Rectification: Request correction of inaccurate or outdated records.
• Right to Erasure ("To Be Forgotten"): Request deletion of your data, subject to Canadian tax and safety retention rules.
• Right to Withdraw Consent: Revoke consent for marketing or non-essential cookies at any time with immediate effect.
• Right to Data Portability: Obtain your service history and records in an accessible format.